What should a server do if a guest has a special request that is not on the menu?

When a guest makes a special request that isn’t on the menu, the appropriate response is to communicate the request to the kitchen staff for options. This demonstrates attentiveness and willingness to accommodate the guest’s needs, which enhances their dining experience. By relaying the request to the kitchen, the server allows the chefs to explore possibilities, such as modifying existing dishes or creating something unique that aligns with the guest's preferences. This collaborative approach often leads to a positive outcome, showing that the restaurant values customer satisfaction.

Serving as a bridge between the guest and the kitchen also demonstrates professionalism and a proactive attitude. It invites creativity from the culinary team while ensuring that the dietary restrictions or preferences of the guest are respected. This is far more productive than dismissing the request or leaving it unattended, as doing so would undermine the guest’s experience and could lead to dissatisfaction.