What should a server do if a guest receives the wrong order?

When a guest receives the wrong order, the most effective course of action is to apologize sincerely and correct the order promptly. This approach demonstrates professionalism and a commitment to excellent customer service. Addressing the issue directly not only acknowledges the mistake but also reassures the guest that their dining experience is valued.

Prompt correction of the order ensures that the guest gets what they initially wanted, enhancing their overall satisfaction. A sincere apology helps to maintain a positive rapport with the guest, fostering a welcoming atmosphere and demonstrating attentiveness to their needs. This approach can turn a potentially negative experience into a positive one and encourages the guest to return in the future.

In contrast, other options do not adequately address the customer's experience and could lead to dissatisfaction. Ignoring the issue is detrimental as it shows a lack of concern for the guest’s experience. Blaming the kitchen shifts the responsibility away from the server and does not solve the problem, while asking the guest to reorder may frustrate them further and prolong the issue, impacting their enjoyment of the meal.