What attitude should a server maintain when dealing with guests?

Maintaining a friendly and attentive attitude is crucial for servers as it directly impacts the guest experience. When servers are friendly, they create a welcoming atmosphere that makes guests feel valued and appreciated. This type of interaction fosters positive relationships, encourages guests to return, and enhances their overall dining experience.

Being attentive is equally important, as it involves recognizing and addressing the needs of the guests promptly and efficiently. This means listening to their requests, anticipating their needs, and providing assistance without them having to ask repeatedly. Such attentiveness demonstrates a commitment to excellent service, contributing to a high level of guest satisfaction.

In contrast, an indifferent and detached demeanor would likely make guests feel unwelcome, while a busy and preoccupied approach could lead to missed opportunities for service and a negative impression. A strict and formal attitude might create a sense of distance and could inhibit the friendly rapport that guests often appreciate. Therefore, a friendly and attentive attitude is the ideal approach for servers in any dining setting.