If a server is unsure about a menu item, what should they do?

When a server is unsure about a menu item, the best action is to consult the menu or ask a colleague. This demonstrates professionalism and a commitment to providing accurate information to guests. Being knowledgeable about the menu allows servers to offer better recommendations and enhances the overall dining experience. By referring to the menu, servers can ensure they provide specifics about ingredients, preparation methods, and any potential allergens. If the menu does not provide sufficient information, consulting a colleague who may have more experience or knowledge about the menu items is a wise choice. This practice fosters teamwork and supports a culture of learning within the restaurant.

Other responses suggest less effective approaches. Guessing can lead to misinformation, asking guests to choose without guidance may overwhelm them, and ignoring the question dismisses the guests’ needs for information, which can harm customer service. Overall, seeking clarity through trusted resources ensures accurate communication and enhances the guests' dining experience.